Terms, privacy & practical limits

Who operates Prestige

Business details

Prestige Orlando Planning is a trading name of Ryan Johnstone, a sole trader established in England.

Email: Ryan@PrestigeOrlando.co.uk
Website: prestigeorlando.co.uk

Using the planner

Your account and your trip

Create an account using your email and a password, and verify your email. Keep your login private and sign out of shared devices. Do not put passwords, recovery links, ticket barcodes, passport details, payment-card data or unnecessary health information in trip names, notes or support messages.

Planning access begins when the system confirms your entitlement. You may create itineraries only for the dates included in your trip pass. Access lasts through the full day after departure in Orlando time; this is an extra access day, not an extra itinerary day. Expiry does not automatically delete saved records.

Prestige is a personal planning tool. It does not sell park admission or make hotel, transport or dining bookings. Confirm admission, dates, reservations and all operator restrictions separately. You remain in control of suggested changes.

Prices are one-off USD charges per trip pass, not per traveller, with no automatic renewal. Review your selected parks, arrival and departure dates and total before payment. Contact support from your account email with questions about cancellation, refunds or a service fault. Nothing in these terms removes applicable consumer or privacy rights.

Privacy and data handling

Information used to provide the service

Ryan Johnstone trading as Prestige Orlando Planning is the controller for customer information. Contact the email above with privacy questions.

• Account information: name, email, password hash, email-verification state, sessions and limited security records. Passwords are hashed, not saved as readable text.
• Planning information: named trips, visit dates, parks, attractions, must-dos, dining times, visited progress, hotel choices, travel preferences and breaks.
• Access records: the entitlement and trip dates used to determine which planning functions are available. Existing order records are preserved separately.
• Support: the name, email, category and message you submit, together with a reference and delivery status. The contact-message payload is encrypted before storage; contact details and a limited support summary remain available to authorised staff.
• Website analytics: page path, time, referrer domain, campaign tags, broad device category and entry-visit flag. The website analytics store does not use persistent visitor identifiers or save IP addresses.

We use account and trip information to provide the requested service and support it, and limited technical information to protect it. Legal and accounting obligations may require some records to be retained. We do not sell personal information. No optional marketing signup is included in this service.

Providers and storage

The service uses Sites hosting and its Cloudflare-backed application storage, Resend for account and transactional email, Stripe for hosted payment processing and the existing business communication services for support. Card details are entered with Stripe, not in itinerary notes. Contact us for provider, storage or international-transfer information.

Retention and expiry

Saved planning records are not automatically erased when a trip pass expires. You can request deletion through the process below. Contact us for the applicable retention period for your records. Existing website form submissions currently have an expiry of up to 24 months from submission. Historical contract and order records may need longer retention for legal, accounting or dispute reasons.

We may need to retain restricted information where a legal obligation or active dispute requires it. A deletion request does not necessarily remove lawful accounting records or every backup copy immediately. Support will explain any relevant limitation.

Cookies and local storage

What stays on your device

The planner uses a secure session cookie to keep you signed in. Browser storage may hold account-scoped drafts, editing preferences, backups and unsaved changes. These can include hotel and itinerary information. Do not rely on a browser draft as a permanent backup; check that the trip has saved to your account before changing devices.

Sign out when you finish on a shared computer. Clearing browser storage removes local copies and settings but does not itself delete server-held account records. Exported files remain on the device where you save them and must be handled separately.

The business website's first-party page analytics do not set analytics cookies or write a persistent visitor identifier. Hosting and security systems may use necessary technology to deliver pages and prevent abuse. The planner requires a connection for cloud saving and fresh information; offline maps are not supported.

Your choices

Export, correction and deletion requests

Sign in to Your data in the account page to export saved planning data or delete saved plans after confirming your password. These controls remain available after planning access expires. Deleting saved plans does not close your account or erase required entitlement records.

For account deletion, corrections, a wider data request or help using these controls:

1. Contact Ryan@PrestigeOrlando.co.uk from the email associated with your account. State whether you want access/export, correction or deletion, and include a non-sensitive trip or support reference if useful.
2. We verify account ownership before releasing personal data or making a destructive change. A matching email address in a message alone is not sufficient proof. We will arrange a proportionate verification step through the account or verified mailbox.
3. We confirm the scope, explain any records that must be retained, and use a protected delivery method for personal-data exports. Do not send your password, verification code, recovery link, payment-card data or identity documents in the initial request.

You may also have rights to restrict or object to processing and to complain to the Information Commissioner's Office. This describes the support process; it does not claim that deleting browser data closes your account.

Support

Questions, problems or complaints

Use the support form or email Ryan@PrestigeOrlando.co.uk. For a fault, include what you were doing, the time, your browser/device and any visible error wording. Remove private details from screenshots. Never send account recovery links.

For a complaint, include the outcome you would like and your non-sensitive reference. The existing business response target is two working days for an acknowledgement; this is a target, not a guaranteed response time.

Know the limits

Planning aids, not guarantees

The maps are schematic: they are not surveyed, verified GPS routing, turn-by-turn navigation or an accessibility guarantee. Routes, attraction entrances and walking or transport allowances may differ from conditions on the day. Use official park maps, signs and staff for navigation, closures and safe access.

Live, estimated, stale and unavailable wait information must be treated differently. Current queues do not forecast future dates. Missing opening hours, future reopening dates, weather and transport operations remain uncertain until confirmed by the operator. Recording dining does not create a reservation.

Background phone alerts and offline maps are not available. The planner does not support repeat rides or returning to an earlier park as a separate visit in one day's itinerary. Follow ticket re-entry rules independently.

Prestige is not affiliated with or endorsed by any park operator. Park names and trademarks identify the destinations; they remain the property of their owners.

Access to the service

Help us remove barriers

We aim for readable text, useful labels, keyboard access, responsive layouts and reduced-motion support. The planner offers a top view as an alternative to the 3D view. We do not claim that every browser, assistive technology or physical device has been independently certified.

If something prevents you using the service, contact support with the page, device and the alternative format or adjustment that would help. You do not need to disclose a diagnosis.

Customer records

Existing orders

Your existing private delivery routes and terms accepted at purchase remain unchanged. Contact support for an order query or a copy of the applicable terms. We verify ownership before sharing records.